Shatel
2025-04 - 2025-09
Technical Support Specialist
Provided technical support for internet services in a large ISP environment.
- Supported FTTH, ADSL, VDSL, and PTP services and diagnosed connectivity, IP configuration, routing, and service-layer issues.
- Guided users through troubleshooting and configuration while documenting and tracking incidents through the internal CRM system.
- Escalated unresolved technical issues to network and development teams and coordinated follow-up through resolution.
- FTTH
- ADSL
- VDSL
- PTP
- TCP/IP
- Troubleshooting
- CRM